Frequently Asked Questions

What are Newcomb and Company’s service areas?

The Triangle, including the areas surrounding:
Durham
Chapel Hill
Raleigh
Cary
Morrisville
Apex
Holly Springs
Fuquay-Varina
Garner
Clayton
Knightdale
Wendell
Zebulon
Wake Forest

The Wilmington metropolitan area, including areas surrounding:
Burgaw
Topsail Beach
Wrightsville Beach
Wilmington
Carolina Beach
Kure Beach
Fort Fisher
Southport
Supply
Shalotte
Ocean Isle
Holden Beach

Does Newcomb provide emergency service?

Yes. For emergency after-hours service, please call 919.833.7731.

Does Newcomb and Company provide a warranty?

Yes! We provide a 1 year labor warranty.

What are my payment options?

We accept cash, check, MasterCard and Visa. We can also arrange financing.

What brands of HVAC equipment does Newcomb and Company service?

We service all brands of heating and air conditioning equipment, no matter where the equipment was purchased.

Why should I replace my existing heating or air conditioning system?

Today’s new heating and cooling systems are much more efficient, so they provide better comfort and are better on your wallet! Today’s energy-efficient technology is a much more economic choice than many older models.

When is it time to replace my system?

You may want to consider replacing your system if:
Your cooling system is more than 10 years old.
Your furnace or boiler is more than 15 years old.
Your system is noisy.
Your equipment needs frequent repairs.
Your energy bills are going up.
Some rooms in your home are always too hot or too cold.
Your home has humidity problems.

How expensive are air conditioning and heat pump systems?

New systems range in price depending on size and efficiency levels. We can provide you a free evaluation to determine the most cost effective solution.

How do I select the right heating/cooling system?

Our sales estimators will review your home and perform a load calculation to determine the proper sized-unit. We’ll balance concerns about efficiency and budget to find the right choice.

How long does it take to install a new system?

Most replacement jobs take 1 to 2 days for our crews to complete, and all jobs are permitted with local inspection offices.

What is involved in installing a new system?

Our project managers will walk you through the installation process, which varies depending on the design of a home. When the project is finished, we always make sure we leave your home the same as we found it.

How long can I expect a new system to last?

The average HVAC unit will last between 10 to 12 years before it begins to be less efficient, but regular maintenance will make your unit last longer.

How often should I change filters?

HVAC manufacturers recommend changing or cleaning the filter monthly in any heating and cooling system.

Why should I have a maintenance agreement?

Your heating and cooling system is a machine that needs regular service for a long, durable and efficient life. With a maintenance agreement, we ensure that you get the recommended amount of service so that your system performs to its potential.

Should I change my indoor coil?

When it is time to change your outdoor system, proper sizing and efficiency often requires that indoor evaporator coil be replaced also.

What is the best temperature setting for my thermostat?

Thermostats should be at the lowest (winter) or highest (summer) temperature at which your family is truly comfortable, and you should maintain those settings during the season to keep an even temperature in your home. A programmable thermostat is the best way to accomplish this.

Certain rooms in my house never get comfortable. How can I fix that?

If some of your rooms are comfortable and others are not, you may have ductwork or air distribution problems. We can help you fix the problem. In many cases, ductwork can be easily modified with dampers, deflectors and other means of balancing uneven air flow.

What does HVAC stand for?

H — Heating, V – Ventilation, A C – Air Conditioning.

What is a SEER?

Air conditioning equipment is rated by the Seasonal Energy Efficiency Rating, or SEER. The higher the SEER rating is, the more efficient the unit will be. The minimum SEER rating allowed per government regulation is 13.

What does AFUE stand for?

Gas furnaces are rated according to their Annual Fuel Utilization Efficiency or AFUE. The higher the AFUE rating is, the more efficient the unit will be.

What does it mean to be NATE Certified?

North American Technician Excellence, Inc. (NATE) is the leading certification program for technicians in the heating, ventilation, air-conditioning and refrigeration (HVAC/R) industry and is the only test supported by the entire industry. All of our technicians are NATE certified.

What is LEED certification?

The Leadership in Energy and Environmental Design (LEED) rating system is the most well-respected standard in green building practices. Our team includes LEED accredited pros.

What is a Geothermal Heat Pump?

A GSHP is a heat pump that uses the ground instead of outside air to provide heating, cooling, and in some cases hot water. It is 50 to 70% higher in efficiencies than other heating systems and cooling efficiencies 20 to 40% higher than available air conditioners, making it a greener heating choice.

What is the difference between a split system and a package unit?

A split system uses indoor and outdoor components to provide a complete home comfort system. A package unit or self-contained system contains all components in one unit housing.

"Newcomb has raised [the] bar so high [for HVAC contractors] that we cannot envision ever doing business with someone else."

David D.

"The AC is quiet, the house is uniformly cool, and I assume the electric company will be wondering where the extra profit went…I assume I won’t be calling you any time soon for repairs, but I will tell others about my great experience and know that you will be there for me if I ever need you in the future."

Sue G.

"We recently replaced the heat and cooling system at our home, and we could not have been more pleased with the level of service. The quote was delivered promptly, the installation team arrived on time [and] worked through the day to complete the project, and quickly followed up."

Randall M.

"Once again the Newcomb personnel went ‘above and beyond’ and more than exceeded expectations. This is the main reason I will be a diehard Newcomb customer and will recommend them whenever I have the chance."

Jerry L.

"I have had the opportunity of working with Newcomb & Company for the past two decades. They have the ability to design, as well as service, all the HVAC systems required for your project. Their attention to detail enables them to complete their work on time and often ahead of schedule."

Phil A.

"Of all subcontractors on the project, Newcomb & Company stands out in my mind as being the most diligent performer of safe and timely work. I will not hesitate to contact you for future projects; it is contractors such as Newcomb that making building a pleasure."

A. F.

"Newcomb & Company responded quickly and successfully to what seemed like an ever-changing project. Without your quick mobilization and willingness to work through the nights, the project would have been delayed substantially."

Eric P.

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