FREQUENTLY ASKED QUESTIONS
The Triangle, including the areas surrounding:
The Wilmington metropolitan area, including areas surrounding:
Yes. For emergency after-hours service, please call 919.833.7731.
We accept cash, check, MasterCard and Visa. We can also arrange financing.
We service all brands of heating and air conditioning equipment, no matter where the equipment was purchased.
Today’s new heating and cooling systems are much more efficient, so they provide better comfort and are better on your wallet! Today’s energy-efficient technology is a much more economic choice than many older models.
You may want to consider replacing your system if:
Your cooling system is more than 10 years old.
Your furnace or boiler is more than 15 years old.
Your system is noisy.
Your equipment needs frequent repairs.
Your energy bills are going up.
Some rooms in your home are always too hot or too cold.
Your home has humidity problems.
New systems range in price depending on size and efficiency levels. We can provide you a free evaluation to determine the most cost effective solution.
Our sales estimators will review your home and perform a load calculation to determine the proper sized-unit. We’ll balance concerns about efficiency and budget to find the right choice.
Most replacement jobs take 1 to 2 days for our crews to complete, and all jobs are permitted with local inspection offices.
Our project managers will walk you through the installation process, which varies depending on the design of a home. When the project is finished, we always make sure we leave your home the same as we found it.
The average HVAC unit will last between 10 to 12 years before it begins to be less efficient, but regular maintenance will make your unit last longer.
HVAC manufacturers recommend changing or cleaning the filter monthly in any heating and cooling system.
Your heating and cooling system is a machine that needs regular service for a long, durable and efficient life. With a maintenance agreement, we ensure that you get the recommended amount of service so that your system performs to its potential.
When it is time to change your outdoor system, proper sizing and efficiency often requires that indoor evaporator coil be replaced also.
Thermostats should be at the lowest (winter) or highest (summer) temperature at which your family is truly comfortable, and you should maintain those settings during the season to keep an even temperature in your home. A programmable thermostat is the best way to accomplish this.
If some of your rooms are comfortable and others are not, you may have ductwork or air distribution problems. We can help you fix the problem. In many cases, ductwork can be easily modified with dampers, deflectors and other means of balancing uneven air flow.
Air conditioning equipment is rated by the Seasonal Energy Efficiency Rating, or SEER. The higher the SEER rating is, the more efficient the unit will be. The minimum SEER rating allowed per government regulation is 13.
Gas furnaces are rated according to their Annual Fuel Utilization Efficiency or AFUE. The higher the AFUE rating is, the more efficient the unit will be.
North American Technician Excellence, Inc. (NATE) is the leading certification program for technicians in the heating, ventilation, air-conditioning and refrigeration (HVAC/R) industry and is the only test supported by the entire industry.
The Leadership in Energy and Environmental Design (LEED) rating system is the most well-respected standard in green building practices. Our team includes LEED accredited pros.
A GSHP is a heat pump that uses the ground instead of outside air to provide heating, cooling, and in some cases hot water. It is 50 to 70% higher in efficiencies than other heating systems and cooling efficiencies 20 to 40% higher than available air conditioners, making it a greener heating choice.
A split system uses indoor and outdoor components to provide a complete home comfort system. A package unit or self-contained system contains all components in one unit housing.